Privacy Policy

Effective Date: 02 Feb 2026

At Events Tickets New Zealand, we value the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and ticketing services. We operate in strict accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect information necessary to facilitate your ticket purchases and provide a high-quality service. This includes:

• Personal Identifiers: Name, email address, and phone number.

• Transaction Details: Records of tickets purchased, event dates, and payment confirmations.

• Technical Data: IP addresses, browser types, and usage patterns collected via cookies to optimize site performance.

2. Payment Processing & Security

To ensure the highest level of security for your financial information, we partner with Stripe, a leading global payment processor.

• Secure Transactions: When you pay for a ticket, your payment card details are collected and processed directly by Stripe via an encrypted connection.

• No Storage of Card Data: Events Tickets New Zealand does not store your full credit or debit card numbers, CVV codes, or expiry dates on our servers.

• Stripe’s Privacy: Stripe uses your personal data in accordance with their own privacy policy, which you can view at stripe.com/nz/privacy.

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• Service Delivery: To process your bookings, issue digital tickets, and provide customer support.

• Event Communication: To notify you of essential updates, such as venue changes, postponements, or cancellations.

• Safety & Verification: To verify your identity at the event entry point.

• Legal Compliance: To meet our tax, accounting, and legal obligations under New Zealand law.

• Marketing : If you provide explicit consent, we may send you information about upcoming events. You may opt out at any time.

4. Disclosure of Information

As a ticketing platform, we act as an intermediary. We share your information with:

• Event Organisers: When you purchase a ticket, your name and contact details are shared with the specific Event Organiser to facilitate entry management, event safety, and communication.

• Service Providers: We share data with trusted partners, such as Stripe for payments and other providers who assist with IT infrastructure and email delivery.

• Authorities: We may disclose information if required by law or to protect the safety and rights of our users or the public.

5. Data Security and Storage

We take the security of your data seriously.

• Protection: We implement industry-standard security measures (including SSL encryption) to prevent unauthorized access, loss, or misuse of your information.

• Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by New Zealand law.

6. Your Rights Under the Privacy Act 2020

You have specific rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccurate or incomplete information.

• Withdrawal of Consent: You can unsubscribe from marketing communications at any time using the “unsubscribe” link provided in our emails.

7. Use of Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

9. Contact Us

If you have questions regarding your privacy or wish to exercise your rights, please contact our Privacy Officer:

Email: [email protected]